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Policies

Shipping Policy

At Hallowed Whisper, we aim to deliver your order with care and in a timely manner. Please review our shipping details below.

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Processing Times

Orders are processed Monday through Saturday between 8:00 AM and 5:00 PM (EST).
Once your order is placed, please allow 8-10 business days for processing and shipping.

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Shipping Rates

We are pleased to offer free shipping on all orders—no minimum purchase required.

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Delivery Details

Delivery times may vary depending on your location and the carrier.

We appreciate your patience and support.

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— The Hallowed Whisper Team

Return Policy

At Hallowed Whisper, we are committed to offering unique, high-quality products. Please take a moment to review our return policy before placing your order.

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All Sales Are Final*

All purchases are final sale unless otherwise stated. We do not accept returns, exchanges, or refunds for any reason other than product defects or errors on our part; for example, if you order a medium but receive a small we will absolutely exchange it. That said, please study the size chart carefully before buying.

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Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 3 days of receiving your order.

 

To report a defective item, contact us here and share:

  • The name on the order

  • Your order number, if applicable.

  • A brief description of the issue

  • Clear photos of the defect

We will respond to you within 3 business days.

We appreciate your understanding and thank you for supporting Hallowed Whisper.

Privacy Policy

Effective Date: 01/01/2025
Hallowed Whisper ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from our website hosted on the Wix platform.

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1. Information We Collect

We collect the following types of personal and technical data when you use our site:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details.

  • Order Information: Products purchased, order history, and support requests.

  • Device & Usage Data: IP address, browser type, time zone, pages viewed, and interactions with the site.

  • Cookies & Tracking: Wix uses cookies to enhance your experience. These may include session cookies, security cookies, and analytics cookies.

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2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website functionality and services

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

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3. Sharing Your Information

We do not sell your personal information. We may share data with:

  • Service Providers: Such as payment processors (e.g., Wix Payments, PayPal, Stripe), shipping services, and email platforms.

  • Analytics Providers: To help us understand user behavior (e.g., Wix Analytics, Google Analytics).

  • Legal Requirements: We may disclose information to comply with applicable laws or lawful requests.

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4. Cookies and Tracking Technologies

Our site uses cookies provided by Wix and third-party tools. These cookies help:

  • Remember your preferences

  • Enhance your shopping experience

  • Analyze website traffic and performance

You can control cookie settings through your browser or opt out where applicable via cookie banners (enabled through Wix's privacy tools).

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5. Data Security

Wix secures your data using encryption, firewalls, and secure server infrastructure. While we follow best practices, no method of transmission over the internet is 100% secure. Use our site at your own risk.

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6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Request data portability

  • Opt out of email marketing (unsubscribe link included in every email)

To make a request, contact us here.

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7. Children's Privacy

We do not knowingly collect information from children under the age of 13. If we become aware of such data, we will delete it immediately.

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8. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the new effective date.

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9. Contact Us

For questions about this Privacy Policy or your personal data, contact us.

Image by Fernando Paredes Murillo
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